Microsoft 365 Apps for Enterprise Downloading, Installation or Quality Issues

Are you experiencing downloading, installation or quality issues relating to Microsoft 365 Apps for Enterprise? Confirm that you have a fast connection to the Internet and that your computer does not shut down or hibernate during the installation process.

Via the Microsoft Knowledge Base

• General troubleshooting for Microsoft 365 Apps for Enterprise installation.
• I received a “Something Went Wrong” error message.
• Visual features or video quality may differ on devices.

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Still experiencing issues?

Contact the help desk:

In order to provide timely and reliable service, the first point of contact for all technical assistance must be made to the IT Help Desk. To contact the IT Help Desk, submit a service request (on-campus), call the Help Desk at (502) 597-7000 or send an email to helpdesk@kysu.edu.