Frequently asked questions for technology support while teleworking.
Click on the link below the question to access the instruction page.
KSU Phone and Voice Mail
How do I forward my office phone?
Click here to view office phone forwarding instructions.
How do I retrieve my voicemail from off-campus?
Click here to view voicemail instructions.
Virtual Private Network (VPN)
How do I connect to VPN?
Click here to view instructions for connecting to VPN.
Remote Desktop Access
How do I remotely access my desktop on campus?
Click here to view remote desktop access instructions.
How do I conduct a virtual meeting ?
Zoom provides a free online platform to share your screen, chat, or give a presentation (PowerPoint). Meetings with three or more participants are currently limited to 40-minutes. (Unlimited time for 1 to 1 meetings)
Sign up for the free Zoom account here using your KSU email.
Learn how to set up or join a meeting by following the video tutorials here.
Click here to learn how to schedule a secure Zoom meeting.
KSU also has Microsoft Skype for Business and Microsoft Teams available with unlimited time frames.
For more information about Microsoft Skype for Business, click here.
For more information about Microsoft Teams, click here.
BlackBoard Collaborate is available for virtual meetings hosted through BlackBoard.
Please contact Dr. Michael Dailey at (502) 597-6238 or email@example.com for more information.
If KSU staff and faculty need to host a phone conference, please contact firstname.lastname@example.org or call (502) 597-7000.
Create a phone conference by dialing (502) 597-7009 off-campus or 7009 on-campus.
Moderators will enter the moderator access code followed by #
Participants will enter the participant access code followed by #
Support for phone conferencing is available by contacting email@example.com or by calling (502) 597-7000.
How do I connect to WIRED?
Instructions for Faculty, click here. Instructions for Staff, click here.
How can I reset my password myself?
To reset your own password, you must first be enrolled in the Self-Service Reset Portal. Click here to enroll.
After enrolling, to reset your password, click here.
Store Files in the Cloud
How do I store my files in the cloud?
KSU provides cloud storage in Office 365. For more information, click here.
I do not have internet access. How may I obtain internet access?
Many companies are providing free or reduced fees during this global pandemic:
Self-Paced Microsoft Office Training
Are there any Microsoft Tutorials Available?
For self-paced training on Microsoft Office Products please click the below link:
How do I contact Blackboard support?
Phone: 1 (877) 200-1841 website: kysu.edusupportcenter.com
How do I contact IT support?
Phone: (502) 597-7000 email: Helpdesk@kysu.edu
We will be updating this page with new questions and answers, so check back often.
This page is current as of 4/8/2020.