Frequently asked questions for technology support while teleworking.

Click on the link below the question to access the instruction page.

  • KSU Phone and Voice Mail

How do I forward my office phone?
Click here to view office phone forwarding instructions.

How do I retrieve my voicemail from off-campus?
Click here to view voicemail instructions.

  • Virtual Private Network (VPN)

How do I connect to VPN?
Click here to view instructions for connecting to VPN.

  • Remote Desktop Access

How do I remotely access my desktop on campus?
Click here to view remote desktop access instructions.

  • Virtual Meetings

How do I conduct a virtual meeting ?

Zoom

Zoom provides a free online platform to share your screen, chat, or give a presentation (PowerPoint). Meetings with three or more participants are currently limited to 40-minutes. (Unlimited time for 1 to 1 meetings)

Sign up for the free Zoom account here using your KSU email.
Learn how to set up or join a meeting by following the video tutorials here.

Zoom Security

Click here to learn how to schedule a secure Zoom meeting.

Microsoft Products

KSU also has Microsoft Skype for Business and Microsoft Teams available with unlimited time frames.

For more information about Microsoft Skype for Business, click here.

For more information about Microsoft Teams, click here.

Blackboard

BlackBoard Collaborate is available for virtual meetings hosted through BlackBoard.
Please contact Dr. Michael Dailey at (502) 597-6238 or michael.dailey@kysu.edu for more information.

  • Phone Conferencing

If KSU staff and faculty need to host a phone conference, please contact helpdesk@kysu.edu or call (502) 597-7000.

Create a phone conference by dialing (502) 597-7009 off-campus or 7009 on-campus.
Moderators will enter the moderator access code followed by #
Participants will enter the participant access code followed by #

Support for phone conferencing is available by contacting helpdesk@kysu.edu or by calling (502) 597-7000.

  • WIRED

How do I connect to WIRED?
Instructions for Faculty, click here. Instructions for Staff, click here.

  • Reset Password

How can I reset my password myself?

To reset your own password, you must first be enrolled in the Self-Service Reset Portal. Click here to enroll.

After enrolling, to reset your password, click here.

  • Store Files in the Cloud

How do I store my files in the cloud?

KSU provides cloud storage in Office 365.  For more information, click here.

  • Internet Access

I do not have internet access. How may I obtain internet access?

Many companies are providing free or reduced fees during this global pandemic:

  • Self-Paced Microsoft Office Training

Are there any Microsoft Tutorials Available?

For self-paced training on Microsoft Office Products please click the below link:

https://support.office.com/en-us/office-training-center

  • Technology Support

How do I contact Blackboard support?
Phone: 1 (877) 200-1841 website: kysu.edusupportcenter.com

How do I contact IT support?
Phone: (502) 597-7000 email: Helpdesk@kysu.edu

 

We will be updating this page with new questions and answers, so check back often.

This page is current as of 4/8/2020.