Information Technology provides technology-based services that support and enhance the mission of Kentucky State University. We play a leadership role in assisting our students, faculty and staff achieve excellence in their teaching, learning and administration experience. Additionally, the department provides training and consulting concerning technology used or proposed to the campus community.

In order to provide timely and reliable service, the first point of contact for all technical assistance must be made to the IT Help Desk. To contact the IT Help Desk, submit a service request at www.kysu.edu/helpdesk, call the Help Desk at extension 7000 or send an email to helpdesk@kysu.edu.


Scheduled Downtime

System Status

  •  All systems are available

Downtime Notice

Information Technology will be upgrading vital network equipment during the Thanksgiving and Winter breaks. These upgrades will be replacing outdated network equipment and will complete the second and third phases of a series of upgrades needed to improve network performance and services on KSU’s campus. Please read below for outage dates and system impacts:

December 18th – December 20th

Not Available: During this time, network services including Banner, telephone, voice mail, the internet, wireless, printing, and accessing network drives.

Network equipment and wireless access points are being upgraded in the Student Center, Hume and Jordan. Core network distribution equipment (one device) is being upgraded in ASB, Bradford, Carver, Carver Annex, Hathaway and Jackson.

During this outage, contact the University police’s backup phone number at 502-597-5000.

Available: Blackboard, the KSU website and KSU email will be available if you are not using computers connected to the KSU network.

January 2, 2019 – January 8, 2019

Not Available: Network equipment and WiFi will be upgraded in each Residence halls (with the exception of Whitney M. Young Hall).

We apologize for any inconvenience and appreciate your patience as we move forward with technology improvements on campus. If you have any questions, please contact the IT Help Desk.

Office Hours

Monday – Friday
8 a.m. – 4:30 p.m.

Phone: (502) 597-7000


Submit Service

Request Online:

kysu.edu/helpdesk

(On-Campus Only)

 Email:

helpdesk@kysu.edu

(Response within 1 business day)