Returned Payment Policy

There is a $50.00 fee on all returned payments.

In the event that a payment has been returned, the issuer will be notified and informed that they have 5 days to make *restitution, including any related fees to prevent any further collection activity.  Once the university is informed of a returned payment, a hold will be placed on the individual’s account. If payment was remitted in the form of a personal check, a personal check is not an option for repayment. 

*(Restitution must be made in the form of cash, certified/cashier’s check, or money order.)

Hold Procedures

A HOLD is a restriction that is placed on the student’s account. The Bursar’s Office places two types of holds on student accounts:

  1. Financial Hold: this hold will not allow students to register, add or drop class(es) and prevents release of transcripts;
  2. Collection Hold: this hold will not allow students to obtain transcript(s) or reenroll until the balance is satisfied.

Students can check HOLD information by accessing their account online using the KSU WIRED.

How to release HOLDS placed by the Bursar’s Office

  1. Hold for Outstanding balance: Please visit the Bursar’s Office. For more information, visit How To Pay.  Holds will be removed only after it has been determined that the balance has been paid in full.
  2. Hold for invalid address or email address:
    Please visit the Registrar’s Office or visit WIRED to update your address. Email the Registrar’s Office after updating your address online. The holds will be removed after it has been determined that the address information is valid.

    NOTE: To release holds placed by other departments, you MUST contact that department directly.