Resetting your password

General Password Information

The password recovery tool can reset the password for the following ONE LOGIN accounts:

KSU email
WIRED or Banner 9 Self-Service
Canvas
KSU Worldcat Discovery (library catalog)

Passwords expire every 180 days and can be reset by the account holder after registering for the password recovery tool.

Passwords must:

be at least 12 characters long
not contain any part of your name or username
not be a password you have used in the past two years
contain at least one [1] UPPERCASE LETTER, one [1] lowercase letter, and one [1] number or symbol [ ! @ # $]

<h3>Resetting your password</h3> <ol> <li>On the login screen, click Forgot my password.</li> </ol> <img class="" src="/brand-identity-approved-images/information-technology/RP1-Reset-Password.png" alt="reset password step 1" height="308"> <ol start="2"> <li>On the ‘Get back into your account screen’, enter your user ID and CAPTCHA phrase then click Next.</li> </ol> <img class="" src="/brand-identity-approved-images/information-technology/RP2-Reset-Password.png" alt="reset password step 2" height="572"> <ol start="3"> <li>On the ‘verification step 1’ screen, select a reset option then click the blue button.</li> </ol> NOTE: The options available correspond to the information you provided when registering your <a href="https://www.kysu.edu/finance%20and%20administration/information-technology/password-recovery-tool.php">password recovery tool</a>. <img class="" src="/brand-identity-approved-images/information-technology/RP3-Reset-Password.png" alt="reset password step 3" height="470"> <ol start="4"> <li>Enter your verification code then click Next.</li> <li>If you do not receive an email, text, or call within a few minutes, click Try again.</li> </ol> <img class="" src="/brand-identity-approved-images/information-technology/RP4-Reset-Password.png" alt="reset password step 4" height="470"> <ol start="6"> <li>Enter a new password that is at least eight [8] characters and incorporates at least one [1] UPPERCASE letter, one [1] lowercase letter, and one [1] number or symbol.</li> <li>Click Finish.</li> </ol> <img class="" src="/brand-identity-approved-images/information-technology/RP5-Reset-Password.png" alt="reset password step 5" height="361"> <ol start="8"> <li>Your password is now reset. To log in, click the click here link.</li> </ol> <img class="" src="/brand-identity-approved-images/information-technology/RP6-Reset-Password.png" alt="reset password step 6" height="219"> <ol start="9"> <li>You will receive an email notification that your password has been updated even if you did not use your email to recover your password.</li> </ol> If you have not registered for the password recovery tool or if you have forgotten the information you provided during the password reset tool registration click <a href="https://aka.ms/ssprsetup" target="_blank" rel="noopener">here</a>.