The Ombuds Office at Kentucky State University provides informal, impartial and confidential dispute resolution services for student, faculty and staff. We assist people with interpersonal misunderstandings or disputes as well as those with concerns about academic or administrative issues. We attempt to help individuals resolve their concerns fairly and, if possible, informally. The Ombuds Office operates independently as a supplement to existing administrative or formal grievance procedures and has no formal decision-making authority. We operate confidentially and do not acknowledge without the permission of the individual who has or has not used the Ombuds Office.

What the Ombuds Office Does

  • Listen and discuss questions, issues, and concerns
  • Help evaluate various options to address concerns
  • Answer questions or help find others who can
  • Facilitate communication between people
  • Advise individuals about steps to resolve problems informally or formally
  • Advise individuals about formal and administrative options
  • Facilitate discussions to seek “win-win” resolution
  • Make appropriate referrals when informal options don’t work
  • Point out patterns of problems/complaints to administrators

What the Ombuds Office Does Not Do

  • Participate in formal grievance processes
  • Make administrative decisions for Kentucky State University administrators
  • Determine “guilt” or “innocence” of those accused of wrong-doing
  • Assign sanctions to individuals
  • Receive official “notice” for the university about issues
  • Give legal advice