Services Offered

  • Telephone and voicemail support and service
  • Lync
  • Non-Lync conference calling
  • Cable TV support for existing dorms and facilities
  • New cable TV requests (if service is available in facility)
  • University cell phone (authorized personnel only)
  • Email/Office 365 access on personal devices
  • One Stop Shop Call Center support and service
  • Campus switchboard

Services Not Offered

  • Cable TV boxes
  • Premium TV channels. Only basic channels are offered.
  • We do not provide Ethernet or cable TV cables.

Service Times

  • Voicemail setup: 1 Business Day
  • Reset voicemail password: 2 Business Hours
  • Phone directory update: 1 Business Day
  • Existing telephone issues: 4 Business Hours
  • New telephone service: 2 Business Days
  • New hire telephone setup: 4 Business Hours
  • Office moves: 4 Business Hours
  • Lync: User self serve
  • Non-Lync conference calling: 1 Business Day
  • Cable TV support for existing service: 1 Business Day
  • New cable TV request (if service is available in facility): 2 Business Days
  • New or replacement of university cell phone: 3 Business Days
  • Email/Office 365 access on personal devices: User self service [ADD LINK]
  • One Stop Shop Programming Change: 1 Business Day

Additional Information

Cell phones are provided to personnel at the approval of the Vice President of the area the individual works in.


Departments will be responsible for purchasing accessories and/or other items that are not covered by warranty or are not part of the KSU telephone.