Frequently asked questions for technology support while online learning.
Click on the links to access instruction pages.
How do I connect to WIRED?
Instructions for Students, click here.
Instructions for Faculty, click here.
How can I reset my password myself?
To reset your own password, you must first be enrolled in the Self-Service Reset Portal. Click here to enroll.
After enrolling, to reset your password, click here.
Store Files in the Cloud
How do I store my files in the cloud?
KSU provides cloud storage in Office 365. For more information, click here.
I do not have internet access. How may I obtain internet access?
Many companies are providing free or reduced fees during this global pandemic:
Self-Paced Microsoft Office Training
Are there any Microsoft Tutorials Available?
For self-paced training on Microsoft Office Products please click the below link:
Best Practices for securing your Zoom meeting.
How can I secure my zoom meeting?
Zoom has addressed security vulnerabilities in their latest blog post. Click here to learn how to properly secure your virtual meetings.
How do I contact Blackboard support?
Phone: 1 (877) 200-1841 website: kysu.edusupportcenter.com
How do I contact IT support?
Phone: (502) 597-7000 email: Helpdesk@kysu.edu