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IT Help Desk Support
Posted By Wendy Dixie On October 9, 2013 @ 5:13 pm In | Comments Disabled
(8:00 am – 4:30 pm M-F)
The IT Help Desk will evaluate every request that is initiated.
The priority is assigned to a request depending upon:
A lower priority will be assigned if a workaround exists.
KSU owned off-site equipment must be brought into the office for technical assistance.
Desktop services for KSU owned computers include and are limited to:
Desktop support does not backup and recover data stored on the computer hard drives. All data must be stored on University approved network storage. For more information regarding this backup policy, please refer to the IT Data Policy .
Regarding personally owned equipment:
In order to provide timely and reliable service, the point of contact for all technical assistance must be made to the IT Help Desk. To contact the IT Help Desk submit a service request at www.kysu.edu/helpdesk , call the Help Desk at extension 7000 or send an email to firstname.lastname@example.org .
Article printed from Kentucky State University: http://kysu.edu
URL to article: http://kysu.edu/helpdesk-support/
URLs in this post:
 www.kysu.edu/helpdesk: http://ksuhelp/cgi-bin/wonderdesk.cgi?do=hd_add_record
 email@example.com: mailto:Helpdesk@kysu.edu
 Data Policy: http://kysu.edu/wp-content/uploads/2013/10/ITIM092013_DataPolicy_Final.pdf
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