Emergencies are always considered the highest priority for clinical services. Emergencies are defined as any situation where there is an actual or potential threat to self or others.  Therefore, Student Health Services provides emergency services to students and in some cases, non-students when those individuals need immediate mental health intervention.   A counselor is always on call and can be reached at the following numbers:

  • Daytime phone:  (502) 597-6969
  • After hour’s emergency phone:  (502) 229-7525

See also: Student Health Services Mental Health Referral Form


To establish a systematic method for identifying students of concern and providing appropriate crises interventions.  Communication of this information will allow staff to be more alert and attentive to the particular situation or needs of the student.


A student of concern is defined as, “One who is demonstrating behavior which is perceived by the University faculty, staff or others as potentially dangerous, threatening, unstable, unpredictable, or concerning.”

If a student appears to be in considerable distress or reports being in a crisis, a counselor should be immediately notified.   Signs that someone is experiencing crises include:  uncontrollable crying, confusion, disorientation and expression of hopelessness or suicide. Other behaviors may include, but are not limited to:

  • Inappropriate e-mail or telephone communications
  • >Outbursts of anger or cursing
  • Verbal abuse
  • Threats of violence
  • Physically stalking at work or home
  • Sexual advances without or without physical contact
  • Harassment of staff, other students or visitors
  • Violent or aggressive behavior (including physical assault of employees/ staff or students.
  • Student exhibiting bizarre/abnormal behavior and refuses to submit to a  voluntary mental evaluation
  • Individual that attempted suicide or threatens suicide with a plan of action
  • Any other behavior/circumstance which places the patient and or staff at risk or harm

Emergencies During Normal Hours of Operation

  • Any University staff or student who believes a student`s life is in imminent danger should call 911 and/or Campus Police (502) 597-6878.
  • Any student exhibiting the behaviors as outlined above should immediately be referred to the Betty White Student Health Center for evaluation. Usually a counselor will be the first point of contact.  It is the counselor`s job to assess the level of crisis and determine the most appropriate course of action.  The counselor will consult with the Clinic Director or the Office of Student Affairs to assist in managing the situation.
  • In some cases, an administrative assistant may receive the emergency call.  In such cases, the administrative assistance shall immediately notify the Counselor and the Clinic Director of the crisis.
  • In situations where the counselor or Clinic Director cannot respond quickly, contact Campus Police at (502) 597-6878 and/or 911.
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