Services Offered

System and network services provides fast and secure network connectivity to the KSU network and the Internet. Responsibilities include:

  • Application Hosting:
    • Performs patches and upgrades
    • Performs backup and restoration
  • Network and wireless support and service.
  • Contact Xerox at (502) 597-6645 for all print service requests, problems or questions.

Services Not Offered


Service Availability

  • The service will be available 24/7 barring any unexpected outage and system maintenance.
  • Unexpected outages: In the case of an unexpected outage, IT personnel will return the service to operation as quickly as possible. System outage information will be sent to the appropriate e-mail groups.
  • Planned maintenance: Regular scheduled system maintenance window is 12:00 a.m. – 6:00 a.m. Saturdays and Sundays. Notification of system maintenance will be sent to customers via e-mail.
  • Emergency maintenance: In rare situations, it may become necessary to perform emergency maintenance to correct service issues or to prevent an imminent service issue. In these situations, it will be impossible to provide thirty-day advanced notice of the outage. IT will provide as much advanced notice as possible

 

System Standards

[Ask Jerome]


Service Times

  • Static IP address: 1 Business Day
  • Setup of new server: 2 Business Days

Additional Information

  • For application hosting, all applications must be able to run in a virtual environment and on Windows 2008 R2.
  • The KSU wireless network, KSU_Public offers two options to connect. It is recommended that students, faculty and staff select the Network Login option because it provides registration for up to 4 devices for up to 1 year and gives more bandwidth. The Guest Login option has restricted bandwidth and only registers a device for 24 hours.

Costs

Depending on the scope of the project departments may be responsible for purchasing supplies needed for installation of new network or cable ports.

Print This Page Print This Page