Q: How do I trouble shoot “No Network Connection”?

  1.  Check the network cable and make sure it is plugged in completely in both the wall and your computer. (Note: Make sure that you are using a network cable and not a phone cable).
  2. Try using your co-workers/roommate’s network cable. If it works with their cable then most likely you need a new cable.
  3. Try using your co-workers/roommate’s network port.

Q:  I can’t find my network drive. What can I do?

A: Make sure you have correctly logged into the machine with your username and password. If you still do not see your network drives, please log off of the machine and log back in again. This will refresh the connection with the network.

Q: What are the risks of connecting to a wireless network?

A: The wireless networks are used for your convenient, but if they are not properly secured, connecting to one might be risky, our wireless is properly secured. Whenever possible, only connect to wireless networks that require a network security key or have some other form of security, such as a certificate. The information sent over such networks is encrypted, which can help protect your computer from unauthorized access.  Always keep in mind, if you do connect to a network that is not secure, be aware that someone with the right tools can see everything that you do, including the websites you visit, the documents you work on, and the user names and passwords you use. You should not work on documents or visit websites that contain personal information, such as your bank records, while you are connected to that network.

Q: What is a wireless network?

A: A network can be one computer connected to the Internet, or two or more computers connected to each other (and also to the Internet). In a wireless network, the computers are connected by radio signals instead of wires or cables. Advantages of wireless networks include mobility and no unsightly wires. Disadvantages can include a slower connection than a wired network.

Q: I am having trouble with my Network connection, what can I do?

A: Basic Troubleshooting (KSU Network Connection)

Try Restarting Your Computer (Many problems are fixed by simply rebooting.)

  1. Make sure that you have a data cable and it is plugged in securely at both ends.
  2.  Check the connection to your computer’s network card and the connection to the internet data jack in your room or apartment.
  3.  Check for flashing green and yellow lights near the network port on your computer.
  4.  A green light on, yellow light flashing usually means the connection is working. If this is not the case, the network card is not configured correctly, the internet data jack that you are plugged into is not working, or your data cable is bad.
  5.  Try plugging the data cable into another internet data jack in the room.
  6.  Inspect your data cable, make sure there are no visible signs of damage. Try to borrow a different cable from a friend and try to connect using this cable.

If the problem consist, contact the IT Help Desk.

Q: Can I connect my Game Console to the KSU Network?

A: Yes, you may connect up to 5 devices to the KSU Network.

Q: I suddenly lost the internet. What’s wrong?

A: If you are connected via wireless connection,  make sure your connection is strong enough.  If you are connected via an Ethernet cable, please make sure the cable is securely plugged into the correct location. Occasionally, the KSU campus will lose internet connectivity due to storms, power outages, or other occurrences. When the campus loses its Internet, contact the Help desk and IT will work to fix the issue as quickly as possible.  Please report outages to the IT Help desk.

Q: What is considered unacceptable usage?

A: Please review the IT Acceptable Use Policy.


In order to provide timely and reliable service, the point of contact for all technical assistance must be made to the IT Help Desk. To contact the IT Help Desk submit a service request at www.kysu.edu/helpdesk, call the Help Desk at extension 7000 or send an email to helpdesk@kysu.edu.

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