Who can call the helpdesk for assistance?

The KSU HelpDesk is for faculty, staff & students who may require assistance.

In order to provide timely and reliable service, the point of contact for all technical assistance must be made to the IT Help Desk. To contact the IT Help Desk submit a service request at www.kysu.edu/helpdesk, call the Help Desk at extension 7000 or send an email to helpdesk@kysu.edu.


How quickly will my problem be solved?

The IT Help Desk will evaluate every request that is initiated. The priority is assigned to a request depending upon:

  • Critical business systems
  • The Impact on the university: size, scope and complexity of the Incident
  • The Urgency to the university: time within which resolution is required

A lower priority will be assigned if a workaround exists.

KSU owned off-site equipment must be brought into the office for technical assistance.


Will anyone from the IT Department ever ask for my password?

No. There are many hackers and spammers trying to get your username and password in order to acquire information. If you receive an email asking for this information, DO NOT give this information out.

Note:  Information Technology at KSU will NEVER request passwords or other personal information via. Messages requesting such information are fraudulent and should be deleted.


How do I sign up to be able to reset my own password?

Instructions for KSU Password Self Service are below: Password Self Service User Guide.


What is the University Spam Policy?

According to the Information Technology Appropriate Usage Policy, “excessive use of information technology resources, including but not limited to campus network, server capacity, Internet, Intranet, and email, is not permitted. If any one computer or person causes a disruption to the network or servers, then Information Technology Services may disable the network connection to that single computer or the person’s network account so the rest of the campus can continue normal data services. Once the problem has been resolved, the computer connection to the network or person’s account can be restored.”


How do I access Microsoft 2013 Applications; do I need to purchase them?

You may access Microsoft 2013 applications via SkyDrive. For instructions click: Microsoft Applications and SkyDrive.


Will the IT Help Desk fix my personal computer/laptop?

The  IT Help Desk  does not  support personal computers/laptops, cell phones or other technical devices.

The  IT Help Desk  will provide assistance in connecting your personal device to the Internet.


Can I bring a mobile device, such as an iPad or eReader?

Yes.


Do students need a computer on campus?

There are a number of computer labs available to students on campus, but many students find it helpful to bring their computers. In the residence halls, the Internet is accessible by wireless or hard wire connection.


Can I connect to the campus network from a computer in my room?

Yes, residence halls have access to the KSU wireless  and wired network.


Is wireless network access available on campus?

Yes, Wifi access is available on campus.


How can I get more information about computing at Kentucky State University?

Information Technology (IT)  To contact the IT Help Desk submit a service request at www.kysu.edu/helpdesk, call the Help Desk at extension 7000 or send an email to helpdesk@kysu.edu.


Why should I use my school email account?

You have been assigned your personal school email account. It is an excellent tool for professional communication.

  • Communicate with your teachers: You can use your school email to ask your teachers for help with homework or to provide feedback
  • Communicate with classmates: You can use your school email as a way to share information when working together on class assignments or projects with other classmates. You can also use your school email to coordinate class and club activities.
  • Stay in the know at KSU: Important University communication will be sent to  your KSU email account.  You may be missing important information or announcements if you do not use or check it.

What password rules do I need to follow?

Your password must be secure. A secure password is one that is hard to guess. The password must be at least eight characters long and contain three of the following:

  • Upper Case letters,
  • lower case letters,
  • numbers, and
  • symbols.

It cannot:

  • Include your name, or
  • be a password used before.

Can I access my KSU email from my cell phone?

Yes. View New Student Information for detailed instructions on how to set up KSU email on your device.


What is my school email address?

Your school email address is in the form: [firstname].[lastname]@kysu.edu  For example, if your name is John Smith and your email address would be John.Smith@kysu.edu.


What is appropriate use of school email?

The use of school provided email, as any other computer service provided by the school, is subject to the guidelines set by Information Technology. Take time to review these Computer Usage Policies to understand what is appropriate.


Are there consequences for inappropriate use of email?

Consequences of inappropriate use of student email may include, but are not limited to:

  • loss of computer privileges, and
  • school suspension.

Can I access my email during school breaks?

Yes. Your e-mail account will remain active until you are no longer an active student (e.g. you graduate, or move to another school).


There is no printer install on my computer, I will loose information if I close the app now, what should I do?

Choose send to OneNote, this will allow your document to be saved to OneNote, save your document and print from another computer.


Can I install my own software on a University computer?

Students are prohibited from installing any software on any University technical resource.  If additional software is needed for a class, please have the Professor contact the Information Technology.


In order to provide timely and reliable service, the point of contact for all technical assistance must be made to the IT Help Desk. To contact the IT Help Desk submit a service request at www.kysu.edu/helpdesk, call the Help Desk at extension 7000 or send an email to helpdesk@kysu.edu.

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