- Telephone and voicemail support and service.
- Voicemail setup: 1 Business Day.
- Reset voicemail password: 2 Business Hours.
- Phone directory update: 1 Business Day.
- Existing telephone issues: 4 Business Hours.
- New telephone service: 2 Business Days.
- New hire telephone setup: 4 Business Hours.
- Office moves: 4 Business Hours.
Departments will be responsible for purchasing accessories and/or other items that are not covered by warranty or are not part of the KSU telephone.