Services Offered

  • Telephone and voicemail support and service.

Service Times

  • Voicemail setup: 1 Business Day.
  • Reset voicemail password: 2 Business Hours.
  • Phone directory update: 1 Business Day.
  • Existing telephone issues: 4 Business Hours.
  • New telephone service: 2 Business Days.
  • New hire telephone setup: 4 Business Hours.
  • Office moves: 4 Business Hours.


Departments will be responsible for purchasing accessories and/or other items that are not covered by warranty or are not part of the KSU telephone.