- Technician support for on-campus events.
- Video duplication.
- Recording of special campus events: 2 Business Days.
IT makes every effort to accommodate requests for media services, however, there may be times when a technician or the equipment many not be available. IT recommends that you give as much advanced notice as possible. As soon as you know media services are needed contact the IT Help Desk immediately.
Requests for support outside of normal business hours must be made at least two weeks in advance and are subject to approval and technician availability.
If the request impacts the strategic priority or business critical function of the University, then the request should be escalated following the Escalation Resolution procedure and Issue Classification model.
Users must review and sign a “loan agreement” prior to receipt of portable equipment. Returns of Media Services equipment must be made on time, as others may depend on availability of the equipment in question.