System and network services provides fast and secure network connectivity to the KSU network and the Internet. Responsibilities include:
- Contact Xerox at (502) 597-6645 for all print service requests, problems or questions.
- The service will be available 24/7 barring any unexpected outage and system maintenance.
- Unexpected outages: In the case of an unexpected outage, IT personnel will return the service to operation as quickly as possible. System outage information will be sent to the appropriate e-mail groups.
- Planned maintenance: Regular scheduled system maintenance window is 12:00 a.m. – 6:00 a.m. Saturdays and Sundays. Notification of system maintenance will be sent to customers via e-mail.
- Emergency maintenance: In rare situations, it may become necessary to perform emergency maintenance to correct service issues or to prevent an imminent service issue. In these situations, it will be impossible to provide thirty-day advanced notice of the outage. IT will provide as much advanced notice as possible.