Are you experiencing downloading, installation or quality issues relating to Office 365 Pro Plus? Confirm that you have a fast connection to the Internet and that your computer does not shut down or hibernate during the installation process.
Via the Microsoft Knowledge Base
- General troubleshooting for Office 365 Pro Plus installation.
- I received a “Something Went Wrong” error message.
- Visual features or video quality may differ on devices.
Still experiencing issues?
Contact the help desk:
- Web: kysu.edu/helpdesk (on campus only)
- Email: firstname.lastname@example.org
- Phone: (502) 597-7000
8 a.m. – 4:30 p.m.
Monday – Friday
See also: Office 365 Pro Plus | Frequently Asked Questions | Installation